The easiest phone calls I get every month are from managed IT solicitors. Why? All I have to do is say "No thank you, I’m very happy with my current provider". We have been using Imagine IT for 3 years and in that time they have handled all manner of IT emergencies, server migrations, hardware support, maintenance issues, and "uh… what's my password?" requests with professional and timely responses.
We have worked with Imagine IT for many years. The staff have always been very professional, competent and friendly. As a Company, Imagine IT, has been very responsive to our needs, forward thinking, and an integral part of our strategic planning.
Our organization is small but our need for information technology is huge. We have been very pleased with Imagine IT and we continue to work with them to develop the information systems infrastructure to meet our needs today and well into the future.
We are so happy we changed to Imagine IT. They are so knowledgable and always courteous and friendly. The most important issue though is that they are always extremely responsive! Imagine IT is very proactive to computer and security issues and there has not been once incident where they have not followed up with us to make sure everything is resolved.
I truly value the partnership we’ve built with Imagine IT over the years. When I call in with a problem that we’re experiencing I find that everyone always is familiar with who I am and works quickly to resolve any problems we have. It is crucial to the success of any business to have a strong IT partner and I believe we have that with Imagine IT.
During a recent storm, a catastrophic system failure occurred and Imagine IT was fast to respond and come out to our aid. Our technician not only took care of all of the hardware issues that Imagine IT supports, but also diagnosed the issues with our phone system and intervened with our phone vendor so that they understood the problems quickly and could get us replacement equipment in half the time.
Over the past couple of years, we’ve experienced significant growth in our business and expect this trend to continue. It was very clear that we needed to make a change. We needed more than just an IT service provider – we needed a robust IT partner.