Everyone deserves happiness in their personal and professional lives. And at Imagine IT, we believe that happiness is within reach. Our goal is to expand the circle of happ(i)ness into the world. We do this through sound business practices based on our T5 values: Truth, Trust, Tribe, Thrive and Transform.
According to a 2017 Forbes article, 8 Ways Company Culture Drives Performance, “culture is your chance to tell customers what makes you tick, what you care about and the degree to which you’re concerned with improving the world around you.” At Imagine IT, we talk a lot about our culture and are deliberate about investing in it.
Even the most attentive customer service representative can make mistakes; after all, he or she is only human. If your business uses VoIP as its telephony solution, errors can be lessened through call recording. Find out how this helpful VoIP feature can benefit your organization.
Your company has decided to avail of Voice over Internet Protocol (VoIP) and has given you the task of choosing between the two types of phones: traditional desk phones (hardphones) or software-based phones (softphones). To help you decide, we’ll break down the benefits of each type.
Automating business processes is a necessity for most organizations. While the human element is still important, automation increases time to market and saves money. And because telecom is an essential part of businesses’ operations, AI developers are introducing advances in VoIP telephony that will take automation to a whole new level.
Investing in customer relationship management (CRM) software is absolutely essential for small- and medium-sized businesses that want to up their sales performance. It helps sales departments understand their clients, tailor their marketing efforts, and more.