What if Your Business Has Been Breached?

If you believe your computer or network has been hacked or compromised, there are many things you need to do, and you need to do them immediately.

Pull the plug on whatever PC you are working on

The first thing to do is to isolate your computer! Isolating your computer will stop it from being used to hack other computers, as well as preventing attackers from obtaining other files and critical data. Pull the network cable out of your PC and shut off the Wi-Fi Connection. Next, you should unplug your computer from its power supply if you can.

Pull the plug on whatever PC you are working on

The first thing to do is to isolate your computer! Isolating your computer will stop it from being used to hack other computers, as well as preventing attackers from obtaining other files and critical data. Pull the network cable out of your PC and shut off the Wi-Fi Connection. Next, you should unplug your computer from its power supply if you can.

Notify your IT provider immediately

Because there are so many different ways your computer and your entire network could be affected, you need to get your current IT professionals involved so they can test your system and make sure everything is secure. To ensure cybersecurity, it is crucial that the company you use has a clear process to handle the breach. Call Imagine IT and we will share our complete “Breach Response Process!

Change your passwords

Because it is difficult to know exactly how bad your computer has been affected, and how much personal or company info they have stolen, it is better to protect yourself and change all your passwords and login info. Especially bank accounts, credit card accounts, or any other accounts the attackers will be interested in.

Check on your accounts

After you have changed all passwords, check on all the accounts you use. If your accounts have shipping info, make sure these have your address, not something new. If any certain account authorizes third-party programs or apps, like Instagram, Twitter or Facebook, make sure none of these apps have permissions you didn’t authorize! Check all your apps and programs and delete any that seem suspicious.

Let your contacts know about the hack

Reach out to all your contacts, especially if you feel your email account may have been affected. Cybercriminals can gain access to other accounts using your email, and you don’t want to infect the people that trust you. Even though it’s a difficult conversation, let them know you’ve been breached!

Reach out to your bank and credit card companies

Even though you have changed passwords, it is important that you call your bank and your credit card companies, so they know you were hacked and they can watch for any unusual activity.

Contact your customers and let them know

As a company, it is hard to admit mistakes, especially to your customers, but you don’t want to double the problem by not letting them know and then infecting their systems! Even though your customers will be worried, they will appreciate your candor and know you have their best interests at heart. So, make sure you reach out to anyone you think might be affected.

Conclusion

Unfortunately, there is no way you can totally eliminate the risks of being hacked, every time good guys like us create protections, cybercriminals devise ways to thwart your cybersecurity efforts. By taking some of the safeguards we mentioned and educating yourself with the knowledge of what actions to take, you can protect yourself much better from these cyberhackers!