Imagine IT (i)nsights

Imagine IT Insights

Why CRM is important to your business

October 22nd, 2018 Imagine IT business, business intelligence, contact management, sales pipeline, 2018october22_business_a, crm software, customer relationship management, customer service, marketing business, business intelligence, contact management, sales pipeline, 2018october22_business_a, crm software, customer relationship management, customer service, marketing

Investing in customer relationship management (CRM) software is absolutely essential for small- and medium-sized businesses that want to up their sales performance. It helps sales departments understand their clients, tailor their marketing efforts, and more. If your business isn’t using CRM yet, here are five reasons why you should.

Irate customers? VoIP features can calm them

September 13th, 2018 Imagine IT on-hold messages, 2018september13voip_a, customer service, internet-based phones, voip, voip calling on-hold messages, 2018september13voip_a, customer service, internet-based phones, voip, voip calling

When customers call your help desk, one of the the first things they hear is your automated on-hold message. This message can either uplift or worsen their moods, so you should choose wisely. Follow these simple steps to ensure you don’t frustrate your customers more than they already were.

How AI improves customer service

May 28th, 2018 Imagine IT business, business technology, business value, chatbot, 2018may28business_a, ai, customer service business, business technology, business value, chatbot, 2018may28business_a, ai, customer service

Exceptional customer service should be solution-driven, accurate, and fast. For many companies, that means recruiting the best crop of talents who can quickly learn their systems. But nowadays, businesses are turning to artificial intelligence (AI) to improve customer service.

4 reasons to record your calls

March 20th, 2018 Imagine IT business reputation, businesses, call recording, office tool, 2018march20voip_a, customer satisfaction, customer service, employee performance, voip business reputation, businesses, call recording, office tool, 2018march20voip_a, customer satisfaction, customer service, employee performance, voip

Call recording is not a new feature in VoIP but rather one that is underutilized especially in businesses with less focus on customer communication. When used correctly, it can boost customer satisfaction and strengthen business reputation.

VoIP Hardphones vs Softphones

March 1st, 2018 Imagine IT connectivity, 2018march1voip_a, customer service, hardphone, ip, softphone, telephony solution, voip connectivity, 2018march1voip_a, customer service, hardphone, ip, softphone, telephony solution, voip

You have just decided to use VoIP as your telephony solution, but now your technician is asking how you want to use it. Do you want traditional desk phones (hardphone) or software-based devices (softphone)? Read on to discover the benefits of each and which ones are most suitable for your needs.

How to choose the right VoIP solution

February 14th, 2018 Imagine IT 2018february14voip_a, call recording, mobility, cost savings, customer service, internet telephone, text messaging, video conferencing, voicemail transcription, voip 2018february14voip_a, call recording, mobility, cost savings, customer service, internet telephone, text messaging, video conferencing, voicemail transcription, voip

Basic internet-based phone calls aren’t new to many of our readers. Skype has been around for over a decade and there are dozens of other free apps with limited features. Picking a voice over IP

Avoid customer frustration with these tips

June 13th, 2017 Imagine IT on-hold message, 2017june15voip_a, customer service, voip on-hold message, 2017june15voip_a, customer service, voip

Enhance customer service through video chat

March 27th, 2017 Imagine IT 2017march27voip_a, online video chat, customer service, unified communications, voip 2017march27voip_a, online video chat, customer service, unified communications, voip

Is WebRTC a worthwhile addition for you?

March 9th, 2017 Imagine IT 2017march9voip_a, customer service, telecommunications, video calling, voip, webrtc 2017march9voip_a, customer service, telecommunications, video calling, voip, webrtc

Why your business needs CRM

January 26th, 2017 Imagine IT business, business intelligence, contact management, sales pipeline, 2017january26_business_a, crm software, customer relationship management, customer service, marketing business, business intelligence, contact management, sales pipeline, 2017january26_business_a, crm software, customer relationship management, customer service, marketing