Imagine IT (i)nsights

Imagine IT Insights

"Black Dot of Death" locks iOS messaging app

May 31st, 2018 Imagine IT 2018may31apple_c, 3d touch, apple, black dot, Hardware, ios, ipad, iphone, mac, siri 2018may31apple_c, 3d touch, apple, black dot, Hardware, ios, ipad, iphone, mac, siri

People who use iPhones, iPads, and Macs are at risk of encountering a Unicode attack that can cause the messaging app to crash and lock up the device. The good news is a workaround has been found which can restore the state of said Apple products.

Setting up your new laptop with Windows 10

May 30th, 2018 Imagine IT 2018may30hardware_a, bloatware, Hardware, mac app store, microsoft, ransomware, windows, windows 10 2018may30hardware_a, bloatware, Hardware, mac app store, microsoft, ransomware, windows, windows 10

First things first, what should you do with your brand new laptop? You go through the Windows 10 setup, and you're all done, right? Not really. Your notebook isn’t ready -- until you do some tweaking. Let's get the ball rolling.

How WordPress security updates impact your site

May 29th, 2018 Imagine IT 2018may29webandcloud_a, cloud, plugins, security, updates, Web & Cloud, website, wordpress 2018may29webandcloud_a, cloud, plugins, security, updates, Web & Cloud, website, wordpress

WordPress (WP) websites require routine updates to keep up with user demands. Some of WP’s most critical updates are security patches, which protect sites from various cyberattacks. But why does your website sometimes act up when you finish running an update, and how can you prevent it?

How AI improves customer service

May 28th, 2018 Imagine IT 2018may28business_a, ai, business, business technology, business value, chatbot, customer service 2018may28business_a, ai, business, business technology, business value, chatbot, customer service

Exceptional customer service should be solution-driven, accurate, and fast. For many companies, that means recruiting the best crop of talents who can quickly learn their systems. But nowadays, businesses are turning to artificial intelligence (AI) to improve customer service.

Android P: Features to Look Forward To

May 25th, 2018 Imagine IT 2018may25android_c, android, android oreo, android p, features, google, mobile, operating system 2018may25android_c, android, android oreo, android p, features, google, mobile, operating system

Fans of Android mobile devices look forward to each new version of Google's operating system as it shows off new features. Aside from being easier and more efficient for developers to create applications on it, there are some improvements for consumers to look forward to when they update or buy a device that runs the new Android P.

The lowdown on virtualization and the cloud

May 24th, 2018 Imagine IT 2018may24virtualization_a, apps, cloud computing, email, scalability, storage, virtualization, virtualized servers 2018may24virtualization_a, apps, cloud computing, email, scalability, storage, virtualization, virtualized servers

Virtualization and cloud computing are sometimes used interchangeably, and it's easy to see why people confuse the two. To set the record straight, virtualization is NOT cloud computing. But these two revolutionary technologies often overlap.

How long should business phone systems last?

May 23rd, 2018 Imagine IT 2018may_voip_a, cloud, handsets, hosted, lifespan, on-premises, phone systems, voip 2018may_voip_a, cloud, handsets, hosted, lifespan, on-premises, phone systems, voip

The phone remains one of the first points of contact businesses have with their customers. That’s why so many companies are upgrading to affordable and hi-tech "VoIP" systems. Voice over IP solutions are a smart investment given their longevity and more.

5 new features for Outlook

May 22nd, 2018 Imagine IT 2018may22office_a, android, lens, mac, microsoft office, office, outlook, windows 2018may22office_a, android, lens, mac, microsoft office, office, outlook, windows

Lately, Microsoft has given some love to Outlook -- not just the desktop app, but also the web and app versions. In fact, they just released a bunch of new and improved features. Let's take a look.

Windows 10 makes it easy to back up files

May 18th, 2018 Imagine IT 2018may18windows_a, cloud storage, file history, microsoft, onedrive, tools, windows, windows 10, windows 7, windows 8 2018may18windows_a, cloud storage, file history, microsoft, onedrive, tools, windows, windows 10, windows 7, windows 8

Businesses rely on computers for their daily operations, so getting afflicted by ransomware is devastating. It blocks access to all data, which can result in financial losses and the company closing down temporarily or permanently. Fortunately, Windows offers built-in tools and cloud storage options so you won’t have to fear data loss.

Don’t give social media hackers a chance

May 17th, 2018 Imagine IT 2018may17security_a, android, apps, facebook, ios, login, privacy, Security, security, settings, twitter, two factor authentication 2018may17security_a, android, apps, facebook, ios, login, privacy, Security, security, settings, twitter, two factor authentication

Pranksters, malicious attackers, extremists — hackers come in different forms, but they all have one thing in mind: compromising your online privacy and security. Some of them specialize in hacking social media, but don’t fret; there are several things you can do to protect your Facebook or Twitter account.

How much does Apple know about you?

May 16th, 2018 Imagine IT 2018may16apple_a, apple, data, iphone, privacy, protection 2018may16apple_a, apple, data, iphone, privacy, protection

Google. Facebook. Amazon. These tech giants collect data from us the moment we sign up for their products and services. Some information we willingly surrender (like our name and email address) and others they collect from the services we use (like the sites we visit or the people we contact). Does Apple collect as much information about you as...

New Gmail features you need to use now

May 11th, 2018 Imagine IT 2018may11webandcloud_a, email, google, new gmail, productivity, Web & Cloud, web and cloud 2018may11webandcloud_a, email, google, new gmail, productivity, Web & Cloud, web and cloud

The first thing you’ll notice in the new Gmail for web is its uncluttered look, but there’s plenty more to be excited about. Greater security, easy-to-use sidebar apps and inline buttons, and more have been added to improve Gmail users’ experience. Here’s a quick rundown of all the features you need to start using now.

How to tighten up Android security

May 9th, 2018 Imagine IT 2018may9android_a, android, app permissions, find my device, lock screen, mobile device, multi-factor authentication, remote wipe, safe browsing 2018may9android_a, android, app permissions, find my device, lock screen, mobile device, multi-factor authentication, remote wipe, safe browsing

Critical Android security issues have become somewhat of the norm in recent months. Hackers are developing a record number of cyberattacks that could compromise your mobile operating system and they’re having more success than ever before. But there are some things you can do to tighten up your Android security, and most of the features you need...

How HIPAA Impacts Social Media Usage

May 7th, 2018 Imagine IT 2018may7healthcare_a, compliance, facebook, Healthcare, hipaa, medical, privacy, Social Media 2018may7healthcare_a, compliance, facebook, Healthcare, hipaa, medical, privacy, Social Media

Social Media can be an effective tool for sharing experiences, building professional connections, and broadcasting conventional healthcare announcements to the public. However, careless posts that have client or patient-specific information could ruin the reputation of any healthcare organization.

Preventing theft of service in VoIP

May 4th, 2018 Imagine IT 2018may4voip_a, fraud, identity theft, internet-based, pc, spam over internet telephony, spammers, voip 2018may4voip_a, fraud, identity theft, internet-based, pc, spam over internet telephony, spammers, voip

VoIP phone systems use the internet just like any PC. Therefore, hackers can gain access to your servers and data network through VoIP phones. Understanding how to combat theft of service in VoIP is critical, and if you want to learn how to do it, read on.

OneNote excluded from Office 2019

May 3rd, 2018 Imagine IT 2018may3office_a, microsoft, office, office 2019, office 365, onenote, onenote 2016, windows, windows 10 2018may3office_a, microsoft, office, office 2019, office 365, onenote, onenote 2016, windows, windows 10

Microsoft is pushing its users to use the UWP (Universal Windows Platform) app of OneNote which will be included in Microsoft Office 2019 and Office 365. This means the OneNote desktop app will no longer be packed with future versions of Office.

Easy Steps to Create More Space on Windows 10

May 2nd, 2018 Imagine IT 2018may2windows_a, cloud, computer, hard drive, onedrive, settings, space, storage, windows, windows 10 2018may2windows_a, cloud, computer, hard drive, onedrive, settings, space, storage, windows, windows 10

Hard drive space is a top priority for Windows 10 users. Techies who use budget computers navigate with limited storage or with Solid-State Drive (SSD). Having little disk space obstructs the free flow and enjoyment of using the hard drive, so you need more storage space. Here are some tips to free up your disk.

The Facebook data breach scandal explained

May 1st, 2018 Imagine IT 2018may1security_a, cambridge analytica, data, data breach, facebook, global science research, Security, social, Social Media, this is your digital life 2018may1security_a, cambridge analytica, data, data breach, facebook, global science research, Security, social, Social Media, this is your digital life

Thanks to social media, businesses can stay in close contact with their customers and while also attracting new ones. But what happens when one of these platforms doesn't guard the information you've given it? How does this affect its users?