As the COVID-19 threat recedes, things with IT and technology will never be the same.
CIO Magazine recently talked about how the pandemic struck the world like a tsunami and fundamentally changed IT operations and processes. Covid is still challenging organizations to re-think their IT. As the virus threat recedes, organizations are experiencing a radically transformed IT landscape and are wondering how essential operations and practices will fit within the new business environment.
- Agility is now a necessity
Agility quickly became the highest priority. Customer behaviors and distribution channels have failed and are now being re-organized. Companies need to embrace and adapt to a fully unified online/offline world.
On a positive note, the pandemic showed IT leaders that it is possible to quickly and effectively transform key operations and services. Their ability to scale up and scale down…while being very cost-conscious has been proven to be a strength in digitally mature organizations.
- Digital Transformation (Dx) leaps forward
While many companies have started the early planning of many digital transformation initiatives, COVID-19’s arrival has placed pressure on all organizations to pick up the Dx pace.
With social distancing, remote work, and restricted contact, businesses have had to adopt a digital presence they didn’t have before. Many organizations were forced to pivot in new directions. Digital Transformation is now on the radar of every business worldwide.
- Collaboration is now routine
The pandemic drove home the need for organizations to strengthen their collaborative environments. By joining with internal and external partners, companies gain access to the knowledge and resources necessary to stay a step ahead of the competition.
- Threat awareness is now at the forefront
COVID’s sudden arrival and lack of predictability caught most companies and IT departments off-guard. Cyber-security threats, such as ransomware and denial-of-service-attacks, typically give experienced companies and their IT support partners clues about what to expect. But COVID-19 hit suddenly and attacked operations and employee interactions leaving companies unprepared.
Humbled by that experience, IT leaders are now beginning to treat threats like COVID-19 with the same level of importance as a natural disaster. They are accomplishing this by including them in their business continuity and disaster recovery plans.
- IT is now accepted as a business solutions driver
When COVID-19 changed and crippled long-standing business operations, IT and technology stepped in to provide solutions. Companies and organizations with advanced technology capabilities, or those with advanced IT resources, were able to create new services and products quickly and effectively.
These organizations were not only able to survive but thrive in this new world. Now, businesses know what’s possible and they understand that they can improve their services without long lead times, delays, and excuses for not delivering.
- IT is now viewed as a financial Innovator
COVID-19 showed that technology could lead financial innovations. The pandemic increased consumer demands with the ability to transact and process payments without touching cash, cards, or keypads. What made this development so significant is the timing. What would have taken years to accomplish pre-Covid took only a few short months to fully implement.
- A new IT workforce is appearing
“IT leaders need to be prepared to enable the entire business...to work with more agility,” says Marc Tanowitz, managing director at consulting firm West Monroe. “The implication is that IT will need to drive productivity in a remote workforce and within the complexities of hybrid remote/on-site work environments.”
All current research points to the fact that the hybrid and remote work place is here to stay.