Imagine a world where your IT worked for you, not against you
Are you frustrated with the service and advice you’re currently receiving from your IT support company? Are you tired of computer downtime, sluggish PCs, little nagging issues and server problems?
Is your computer tech spending more time on Facebook than working on your network…while you pay his hourly rate? If you answered ‘yes’ to any of the above questions, it’s time to talk to us about getting the IT support you, and your business, deserve.
We are excited to have Nate as a recent new hire to our Service Desk! Born and raised in Burnsville, Minnesota, with a passion for technology, who likes building computers in his spare time. Although he confesses he’s boring, Nate watches football every weekend, loves his Vikings, and spends summer weekends at the cabin. Despite all this, he still has a lovely girlfriend of almost 2 years…so he can’t be that boring!
His favorite food is a Krispy Kreme donut and would eat them every day if he could. Probably best that all the Krispy Kreme stores left Minnesota or that might come back to haunt his waistline. 😊
We think Nate is settling in nicely with our Imagine IT family and we can’t wait for you to meet him!
No one could accuse our CEO, Rich, of not getting his hands dirty. As well as making sure everything runs smoothly here at Imagine IT, his responsibilities range from being our resident Excel guru, Account Manager, and SharePoint Administrator, to general back-slapper, check-signer, and company dish-washer (or so he says!)
Rich holds a B.S. in Accounting and Management Information Systems, which he gained from Marquette University in Milwaukee, WI. He is also a Certified HIPAA Security Specialist and Certified Credit Card Security Professional.
In the IT industry since 2000, Rich has enjoyed a varied career from being the CEO and co-owner of the Next Level Café and CEO of the Manley Group to the Director of Financial Systems at Thomson-Reuters and a Senior Accountant at PricewaterhouseCoopers.
When he’s not washing dishes at Imagine IT, you can find Rich burning rubber on his motorcycle or mountain bike, watching his daughter’s gymnastics competitions or indulging in a glass of wine and some dark chocolate with his wife, Alison.
Pete oversees Security, R&D, and is constantly looking for solutions that benefit our partners' uptime, productivity and profitability.
With a multitude of Microsoft technical and sales certifications, Peter brings to his role over 25 years of tech industry related experience in a variety of skilled positions.
Away from the office, Pete loves to travel and also enjoys spectator sports, along with fine dining and spending quality time with his lovely wife and daughter.
Marc is one of Imagine IT’s Owners and is responsible for education and business development, spending a large portion of his time adding amazing new clients to the Imagine IT family. He is also very focused on delivering positive, exceptional experiences for the business owners, employees and customers of our clients.
After earning his BA in Computer Science at Gustavus Adolphus College in St. Peter, MN Marc enjoyed an extremely varied career as both a tennis and golf professional, the Owner of Dogleg Indoor Golf Centers and Vice President of Sales at Intellifeed, Inc. To date, Marc has 20 years of industry-related experience, making him the ideal boss to lead us on to even bigger and better things!
When not working with technology, Marc works to connect young adults to happiness through his work with the Gunnar Project. By lecturing on college campuses, in high schools and other youth community groups Marc shares the latest research and findings on happiness and teaches young adults the importance of intentionally pursuing happiness every day.
Adam comes to us with experience at several different IT service providers. He started consulting in Seattle where he ran his own small consultancy until he and his family moved back to Minnesota. Since coming back he's worked to improve his business skills along with the tech skills.
In his nearly 20 years of IT experience he brings a few certifications including the most recent Microsoft Certified Solutions Expert 2012 and the ITIL Foundations along for the ride.
In his spare time you can find him swimming, biking, or running in preparing for the next triathlon.
Alicia is our President and Integrator. In both roles, she is the person that bridges our departments together, is the steady force in executing our business plan and holds the team accountable. In her spare time, she is a Mom, Wife and pasta lover. She also enjoys decorating houses and loves traveling with her family. Favorite destination so far...Santorini.
Barb’s best contributions are at the intersection of business, leadership, and learning where she collaboratively engages people with process to direct a positive impact to everyone’s working experience. Blending personal work experiences in corporate customer service management and HR, with her Master’s Degree in counseling psychology, Barb has accomplished expertise in leadership education, management team development; employee performance management; employee relations; personal and professional development. Barb tremendously enjoys her career and leadership coaching work with Bethel University graduate students and serves on non-profit boards.
When Barb sets her work aside to go have fun, you might find her camping with family, on the back of a Harley, bouncing around on an ATV, boating, dining at a new eatery, or catching the latest movie. It’s a safe bet that she is not sitting still for long!
Adam K joined our team in 2015 and works hard on our NOC team ensuring our Partner’s backups are running seamlessly. He and the other NOC staff have put policies and procedures in motion to resolve issues quickly because preserving our Partner’s data is our top priority
He’s got a breadth of experience including Nuclear Engineering and propulsion in the Navy. It’s not rocket science…but we’re still impressed! He’s got an addiction with spicy food and loves cooking. He also spends several evenings a month as a bouncer at the most iconic club in Minneapolis. When he’s not escorting 250 pound inebriated folks out the door, he loves traveling, camping, hiking, biking, fossil digging, seashell art, hanging out with friends and spending time with his lovely new wife, Heidi.
AJ is a recent Service Desk techie with mad people skills. He loves to help everyone so we're excited to have him spreading the Circle of Happ(i)ness with our Partners. He's an Iowa State University grad and was born and raised in the Twin Cities. He's also a recent newlywed (congrats!) and likes to write music, read books and play video games in his spare time.
Content is coming soon.
Andrew is one of the smiling faces on the other end of the phone on the service desk escalation team. He's usually working 3 tickets at a time and sometimes with one arm tied behind his back. He's pretty good at breaking stuff so we can make it better and he's darn good at helping the other service desk team members. He's a Tesla fanatic and dreams about having Elon Musk on speed dial.
Bob is part of our business solutions dream team.
This is Cameron! Cameron is a super hero on our Service Desk team. He likes new socks, video games, has a dream of living in Ireland and may or may not have an unhealthy obsession with canned pears.
Chandler is our Incredible Hulk on the service desk making sure all of the requests are handled in a timely manner and escalated to the appropriate tech. Unlike the big green fella, Chandler is as nice as they come and seriously everyone loves him. He's also solving service requests as fast as he's triaging them. His alter personality likes to play video games, watch sports and true-crime shows.
Technology only works when it’s working for you. That’s why Chris has spent most of his career helping individuals restore and maintain their sanity by taking ownership of their technology needs and finding solutions they can count on so they can focus on what matters – the task at hand.
Chris loves to tinker with all sorts of gadgets, and he enjoys taking things apart to see how they tick. He also dabbles as a weekend DJ – but he won’t dance the macarena.
When Chris isn’t working with his Partners at Imagine IT, he enjoys travelling, listening to music and spending time with his wife and little girl. He’s got two rescue dogs, a food-obsessed Chihuahua Pug mix named Riley and a crazy attention loving Pomeranian named Foxy.
Chrystal joined Imagine IT in 2014 with an AAS in Accounting and 5 years of accounting experience at a life insurance company.She works hard at keeping the finances in line and making sure we submit timely expense reports and receipts!
In her spare time, she used to love to enjoy bonfires and water fowl hunting with her husband, but with two little tikes at home, they spend their spare time changing diapers and sleeping!
Connor is a motorcycle buff and calls himself a "Beef Aficionado".
Connor is our chief motor head in the depot managing all of the incoming and outgoing hardware for our Partners.
Darren oversees the Help Desk at Imagine IT and utilizes his previous experience as a Systems Engineer and Service Manager to ensure customer issues are resolved successfully. His role involves recommending new solutions to clients for long-term fixes.
Darren's IT career started in 2006 and he also has an Associate Degree in Programming and Game Development and is certified in WatchGuard products.
A big football fan, Darren enjoys time off playing softball and basketball, as well as spending quality time with his growing family.
Dave is part of our business solutions dream team.
Diana is Imagine IT’s office manager, den mother, party planner and chief gopher. Thanks to 20 years of experience, she’s the ideal person for providing fantastic support to our Sales, Accounts and Operations teams.
DD started her 3rd tenure with our company in 2010. She spent several years in various roles with Next Level Café’s founding company, Manley Group, including Project Manager, Office Manager, HR Manager and Executive Assistant –sometimes all at one time.
When not in the office, she is known most fondly as “Katie and Carly’s Mom” – raising two school aged girls with her husband, Tom. Formerly a self-confessed red wine snob, DD now appreciates white and sparkling wines too. Diana loves travel and thinks she might have been Italian in a former life. “Salute!”
Donavan is a Louisiana native transplanted to Minnesota with his lovely wife and family. He’s a super star on our Service Desk and we’re so thrilled to have him on our team…plus we really like his gumbo. Donavan likes pina coladas and gettin’ caught in the rain. OR…perhaps needs to send me some interesting information to add to his bio profile.
Dustin is extra shy and didn't want us gushing about how awesome he is on our website...so we won't tell you he's super chill and an integral part of our service desk escalation team. We also won't tell you that he can smoke some damn fined meats in his Big Green Egg and likes to share his culinary delights with us at work. Lucky us!!
Home grown Minnesota kid that morphed into super smart techie guy. By day he’s problem solving IT issues, by night he’s going to school to further advance the techno brain cells. An avid gamer who makes all of our old guy gamers jealous with his mad skills. Graham loves the outdoors and hiking and our partners love working with him.
At Imagine IT, Jared specializes in solution planning and implementation, as well as advanced SharePoint administration and development.
With over a decade of industry experience, Jared has an Associate Degree in Computer Electronics, Technology and Networking and has a background in network administration.
Jared takes his love of technology home with him and while not being a Dad and husband, he also enjoys writing music, and playing hockey, baseball and softball.
Jason has been with Imagine IT since 2006 and has held nearly every position throughout his tenure. He’s still working on the Office Diva position though. 😊 Jason is officially on the Finance team, but since he is Mr. Efficient, we often ask, WWJD?...which translates to “What would Jason do”? Jason is not only our Controller, keeping our bottom line always in check, but also helps us to improve our processes between teams at Imagine IT. Everyone needs a Jason on their wall keeping watch. But you can’t have our Jason. Go find your own!
Away from the office, Jason is a film and music buff and has been playing the guitar since the age of 13. With two young daughters at home, many of his films lately are of the Disney animated variety.
Jeremy Williams is our Service Desk Manager. Not to be confused with our other Jeremy on our Account Management team. We’re working on nicknames for both Jeremy’s. If you have any suggestions…let us know. “JDubs” has been working in IT for over 20 years, most recently in the medical field. With his military background, he’s great under pressure, which comes in handy on those help desk days when it seems like the whole world needs help. He’s doing a great job of being in the trenches with his staff and helping to carry the load. Plus he tells great stories!
Outside of work…Jeremy spends his time with his beautiful wife and three kids. They love to travel and attend sporting events. Jeremy is a huge college football fan…”Go Gators” and is also a Vikings fan. Back in his youth he played guitar in a band and opened for Skillet. We’re thinking we might need to start an Imagine IT band with all of our musicians in house.
Please stop by and introduce yourself to Jeremy when you’re in the area.
Jordan is our Manager of Account Managers at Imagine IT. He has regular Strategic Business Reviews with our partners to ensure they know where they are at, understand where they are trying to get to, and sees to it that we accomplish those goals. He is an advocate for our partners and makes sure everything we do is in our partners best interest.
Jordan now has many years of Account Manager experience, with his last several being in the IT field. Though he has quite the passion for technology, his favorite thing to do is get out of the city and disconnect for a long weekend.
Kevin is another super hero on our Service Desk Team. He’s one of our top rated techs in consecutive customer satisfaction surveys. Not only does he service our customers really well, he’s got a great sense of humor too! Don’t tell anyone, but away from the office…believe it or not…he makes custom GI-Joe clothes, enjoys baking souffles, playing disc golf and even used to enjoy synchronized swimming! Kevin, is there anything you can’t do?
Kristen is pure joy at Imagine IT. She has warn many hats since joining us in 2013 and currently works closely with our Partners as one of our Technical Account Managers.
Kristen holds a BA in Library Science and an Associate Degree in Software Development, along with an A+ certification. Before joining Imagine IT, she spent 5 years as a Librarian in England and has done IT troubleshooting for Apple IOS devices and more recently customer service for a large cable TV company.
A self-proclaimed knitting freak, she is always working on several complex knitting projects for friends and family, while fighting off her 2 cats, Tater and Logan, who are constantly chasing the ball of yarn. Originally from Ohio, she has 4 nieces and 1 nephew she loves to share photos of. She also enjoys reading and movies and lists “The Princess Bride” as one of her all-time favorite movies, which earns her the title of our resident “Princess Buttercup”.
Kyle was a super hero in a previous life and is a Beer Connoisseur in the current one. He’s been a techno geek since 2006 and has a super cool vibe when talking to our partners (not because of the beer but because he’s a super cool guy). He loves spending time with his wife being outdoors and going to a lot of breweries. He digs heavy metal music and EDM (that’s electronic dance music for you old folks). We’re delighted to have Kyle on our team challenging us to get more Fitbit steps. Did I mention that he loves beer?
Super cool service desk dude with awesome hair and caveman genetics.
Loving being a part of ImagineIT’s team and mission, Michael is motivated by adding value into the lives of others. He feels tremendous purpose as he’s plays the role of a superhero saving the day for each partner of ours he comes in contact with. His college experience involves graduating from Dunwoody College of Technology with his AAS degree in Computer Networking Systems. He loves working with others and enjoys the differences and similarities each person he meets.
His habits involve beating traffic early in the morning to hit the gym, eating healthy, reading books that involve leadership and business, and striving for personal growth with the future in mind.
Mike is on our Service Desk escalation team and has been with us since 2015. Mike has been working on computers all his life…literally! He started writing programs at the age of 4 and fixing computers by 6 years old. He grew up in Mitchell, South Dakota and has an AAS degree in Computer Technology.
In his free time, he hangs out with his lovely wife, Amy, and their two little fur babies, Max and Jemma. He also stays busy helping his favorite charities and loves to play video games and record videos for his YouTube channel, where he’s got over 70,000 followers.
Milo started out on our service desk but has been such an over achiever that now he's a field engineer and also trains new staff at Imagine IT! We're working on cloning him because he's so darned nice and our partners love him and so do we! In his spare time, you might see him playing board games with family, enjoying good food or hanging out in nature.
Peter might be a little quieter and more reserved than some...but dang if he's not the tech warrior resolving issues left and right. He's onsite most days at one of our Partners and we are only graced his presence on Fridays at our office. We're super grateful to have this hero on our team.
Sam joined our Service Desk in 2018 and has quickly proven to be an invaluable member of our team. His witty personality and mad techno-skills have morphed Sam into a Field engineer role and also onto our Onboarding project team. Our Partners love Sam and we think he's darn swell too. His alter ego out of the office likes to grow hydroponic vegetables, rebuild car engines and taking his cats on long walks.
Stefanie is a recent graduate from the Creating IT Futures Foundation. She’s earned her A+ certification and is working towards her Network + cert. She’s a breath of fresh air on our team and we welcome her attention to detail and ability to work well in the male dominated locker room, otherwise known as the Help Desk. She’s super busy chasing after her kids at home and when asked “what do you do in your spare time”, she responded with “what’s that”?
Responsible for the management of technology implementation projects at Imagine IT, Tim also oversees the resolution of top priority technical outages and issues. He began his IT career in 2000 and is an integral part of our escalation and project teams.
With an Associate of Applied Science qualification, Tim has worked as a Network Manager and Department Supervisor, as well as with broadband sales and installation with two communications companies.
In his leisure time, Tim enjoys spending quality time with his family and appreciating craft brews. He is a self-titled ‘fantasy football visionary’.
Brian works on our NOC team. He’s been integral in streamlining our desktop/server deployment processes. We’re so pleased to have him on our team and he’s got a great work ethic.
In a previous life, he was a geologist. He was prospecting in Alaska and the Yukon right out of college and then went back to North Dakota to catch the beginning of the Bakken oil boom. He spent some time in Montana working in a palladium mine and also worked on oil rigs from Texas to Wyoming. Brian has a Masters in GIS, doing predictive modeling for gold exploration in northern Minnesota. He spent all last summer touring America’s backroads by motorcycle. No plan, no timeline, just taking it easy and looking for a new way forward. He’s also got experience with Python development – dabbling with making GIS tools, database apps, automated Craigslist searches and some website building for friends and family.
On the weekends, you’ll see him out rock climbing, fishing, or riding the motorcycle.
John is a recent new hire on our escalation service desk and comes to us from a previous work life with Kevin. We won’t hold that against him. Kidding! Everyone loves Kevin 😊 Seriously though, John fits right in with the Imagine IT family and we feel like we’ve known him all our lives…kinda like when you put on your favorite pair of slippers.
John is a self-proclaimed coffee junkie, guitar playin’ introvert. Hey these aren’t my words, these are his! When he’s not at work, you’ll find him hanging out with his family and probably eating pizza. He says he would eat pizza every day if he could. We’re getting him to branch out a bit and have him eating avocado toast. Yes, John, those were AVOCADOS.
When you’re on the phone with John…be sure to have him recite the alphabet backwards for you. It’s not a talent everyone has…so we need to keep it fresh for him.
Jeremy is an Account Manager with Imagine IT. He came to us from the retail world. Gravitating to people and genuinely caring about their needs of people are qualities that he is proud of. Loyal, empathetic and a free-spirit are some of his strongest traits! He loves food, however, he can be very particular about the food that he enjoys!
Outside of the office he takes great pride in his family! It is a very important aspect to him. He is married to Heather, who as he says, keeps him in line. They have five kids, 2 of which are adult children that have moved out and are living their best life! They also have a set of twins!! He considers his family to be his greatest attribute! Jeremy’s hobbies are boating up at the cabin, an avid TV and movie enthusiast, and watching almost any sporting event, with football being his favorite. So of course, he LOVES Fantasy Football!
Greg is busy with twins at home…so no time for sending in super interesting tidbits about his life. But we really like having this Northfield dude on our team!
This hockey lovin’, snowboarding, mountain biker dude recently joined our service desk team. If you’re into hockey trivia…you’ll have a lot in common!